Ir a contenido general

Business Navigation & Operations Manager, IKEA Stockholm Gallerian

Estocolmo, Stockholm County - Informaciones sobre la localización de la oferta Liderazgo y Management Jornada completa

Descripción del trabajo

At IKEA, we want to explore new ways to meet our customers. We want to get closer and be where people are, live and work, when they need us and in the way they want to meet us. That is why we will soon, for the first time in Sweden, open a completely new type of store. Our new IKEA store at Gallerian in Stockholm City will offer a completely new type of experience for customers, visitors and tourists in the most central parts of the capital. 

Our vision is to in Stockholm City - create an inspiring meeting place where we can share our knowledge of life at home. We want to meet people's dreams by being unpredictable, brave and unique. Above all, we want to inspire and make it easier for more people to live more sustainable. Here you can read more about our new city store; 

Now we are looking for a Business Navigation & Operations Manager who wants to be a part of this new exciting journey and together with us create a better everyday life for the many people. Is that you?

You will thrive in the role as Business Navigation & Operations Manager if you;
•  Like to be close to the organization and have a big focus on navigation
• You lead yourself and have strong communications skills and easily build new relationships with people
• Often look outside the box and see opportunities instead of challenges.
• Have a big understanding of the Profit & Loss process


We can promise you that your days will be filled with speed and variety. You will act on what you hear from the customer, and together with your team do your utmost to create the experience that is requested. 

In this role as Business Operations & Navigation Manager you will work closely with different Stakeholders, both within Sales and Facility. You will put a lot of focus on Navigation to find out where the customers are, how the customers shop, the different logistic-flows and where the costs are, all this to reach the top line results. You need to be quick on analyzes and secure that we get the follow-ups that we need.

You will make quick decisions and feel comfortable with being the contact person for AMF property owners, Gallerian and IKEA Facility. You will also lead and be responsible for Safety & Security and make sure all rules and controls are in place as well as securing agreements and IKEA policy’s.

We do not know much more than this, but on the other hand, this provides opportunities to test ideas, learn by mistake, celebrate success and share knowledge with the rest of IKEA. We hope that with your commitment and experience you want to be involved in building up this role and making it your own. If you get energy for this role and see the opportunities it will contribute to IKEA, then we think you should apply!


For this role, you need to have a good understanding of Swedish and English, both verbally and in writing. We see that you have a background of working with Profit & Loss and Leadership.

We offer a permanent fulltime position as a Business Navigation & Operations Manager with start date early 2022. You will report to Stockholm Gallerian Market Manager and you will be a part of the Management Team. We will open the store in summer 2022 and we will work according to the needs of the business, which may mean that you will sometimes work evenings and weekends between Gallerian's opening hours;

What we primarily offer you is a workplace where you can grow. Your goal, your path and how to get there is up to you. Because as our employees grow, so does IKEA!


Apply through our website where you send in your CV and personal letter. We want you to motivate why you want to be involved and develop the way IKEA meets customers. 

All communication from us comes via email so we ask you to keep an eye on your mailbox, sometimes we end up in your spam so look there too.

We look forward to receiving your application! Last day to apply is 5th of December 2021.


Do you have questions about the position or IKEA Gallerian? 
Feel free to contact the Anna Westberg, People & Culture Manager,

Do you have questions about the recruitment process or need technical support? 
Welcome to contact Sophia Rosander, Recruitment & Selection Specialist,