GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE.
Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most successful stores in the IKEA family that ranks in the top 10 worldwide for footfall. We are one of the first to many shopping centres under Ikano Centre’s portfolio across the Southeast Asian region.
IPC Shopping Centre is a family-friendly shopping destination that is more than just shopping. It is So Much More as there are more than just transactional experience. IPC is a place where people want to return to, over and over again. In IPC Shopping Centre, we strive to bring bright smiles and laughter to our shoppers.
About the job
In your role as Operations Manager, you will be responsible to ensure the Shopping Centre’s operations achieve optimal performance and efficiency through the appointed outsource vendors and in-house Operations team. With support of the Operations team, apply operational excellence into our business through implementing consistent monitoring and reviewing of our commercial as well as operational processes. You are also responsible to safeguard daily efficiency and productivity in all areas of the business, practising a long-term asset maintenance and safety compliant plans in ensuring the building is kept and manage in shape as good as new.
General liaisons contact for the daily operational Shopping Centre matters.
To conduct periodical operational & safety compliances review of the Shopping Centre, guided by our Ikano Retail manuals & guidelines as well as local codes.
Manage the outsourced services e.g., Recycling & Buy-Back Centre, Carpark, Housekeeping, Waste Management, Landscaping, Security and Centralized Dish-Washing Service.
Prepare monthly report which includes analysis and update on goals & KPIs, cost efficiency plan, vendors performance as well as responsible in budgeting & forecast, contract review & negotiations and House Rules enforcement.
Responsible in managing the validity of all business & operational licenses and renewal process.
Ensure all operations related procurements are in accordance to company policy.
Review and update all SOPs, templates and forms in relation to all areas / department under purview.
To support the Safety, Security and Health Officer on safety and security matters to ensure that all legal requirements as well as Ikano Group RISKS Safety and Security Manual for Shopping Centres are adhered to.
To secure high service level & competency of service providers by identifying improvement gaps and implementing periodic performance review.
Cost management of consumable items through effective inventory control and usage.
To develop profitability and cost efficiency plans in managing the RBBC.
Minimum 5 years in managerial role of Operations, preferably with experience in retail / Shopping Centre.
Self-drive, proactive and able to work effectively in meeting deadlines in a multi-tasking environment.
Resourceful and problem solving driven with strategic thinking in navigating solution
Possess good verbal and written communications skills in English.
Proven analytical and strategic thinking skills.
High comfort level working in a diverse environment.
Knowledge in M&E & property management.
A team player with leadership capabilities of leading & growing a team.