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In Store Customer Experience and Fulfilment Manager Colombia

Colombia - Informaciones sobre la localización de la oferta Logística y Cadena de Suministro Jornada completa

Descripción del trabajo

Are you a highly motivated, creative and hardworking individual with a passion for people?

Are you looking for an exciting new opportunity to be part of making history?

If you answered yes then this is for you… IKEA is coming to Chile, Colombia and Peru and you can be part of our growing family!

What we’re looking for:

We want to give realistic and honest people the chance to grow, both professionally and personally. We’re looking for that special person who, like us, is passionate for home furnishing, thinks out of the box, wants to always surpass our customers’ expectations, loves teamwork and leads by example. Passionate about the behaviors and life at home of the many people and the trends that influences them with a strategic thinking and pragmatic approach.

What will be your role:

Establish and retain a life-long relationship with all customers by securing and providing an easy and positive buying experience in all channels, that is paired with a consistently high availability of our offer at the lowest possible total cost.

What you will be doing:

  • Secure development and correct usage of long-term logistics capacity in the store according to range frame. This includes space, equipment and people as a part of the total supply chain capacity.
  • Secure implementation of relevant rules and guidelines in the areas of risk and compliance, cash administration routines, accounting rules and all other areas as applicable.
  • Work with the commercial team to optimise the relationship with our customers by analysing insights, thinking differently and finding solutions that add customer value, reduce costs, improve efficiency and strengthen the IKEA brand.
  • Educate and empower all co-workers and external service providers on all aspects of the Ikso Code of Conduct, Anti-corruption & Bribery Policy, operational procedures and local legislation relating but not limited to health, safety and security and the environment.
  • Contribute, create and develop store strategies and actions, leading the business in a multichannel retail environment.

What do you need for apply:

  • University degree according to position.
  • Knowledge of fulfilment, supply chain, warehousing operations and service business leading to an excellent customer experience.
  • Budget management (forecasting, goal setting, return on investment, profit and loss).
  • People management.
  • Knowledge on how to analyse data from digital sources to gain insights of customers for decision making.
  • Fluent in English both written and spoken (mandatory).

Why you will love us:

  • Work in a company fully committed with people & planet.
  • Our values are the most important thing to us.
  • Work with a meaning, create a better everyday life for the many people.
  • We celebrate diversity.
  • We want to encourage you to grow.

If you believe you have the passion, values, skills and experience then we are waiting for your application!

How to apply:

1. Submit your application through Aira (link in "application URL")

2. complete the test in the following link: https://jobs.genoma.work/Ikea/a149ed58-cd95-4195-93a4-9ba523887fba