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Junior IT Support Specialist

Zaventem, Flandes - Informaciones sobre la localización de la oferta Informática y Soluciones Digitales Jornada completa

Descripción del trabajo

WHO YOU ARE

Our Customer Support Center in Zaventem, is looking for a Junior IT Support Specialist:

• You provide hassle-free support that is fast, easy and right the first time whenever and however our customer need.
• You are able to plan and work with multiple tasks while having tight deadlines.
• You are a good problem solver and pay excellent attention to details by being persistent, structured and accurate.
• You have a good technical knowledge and interest. You like to keep learning about new developments in your fields of expertise.
• You have an understanding of Customer Support Centre operations and how the business is executed. Next to that, you have a deep understanding on how systems/processes work and impact each other.

WHAT YOU'LL BE DOING DAY TO DAY

At the level of IT Support, your job is to:
• Provide end-user hardware and software support
• Monitor critical systems
• Log, categorize, diagnose, prioritize and resolve incidents
• Escalate incidents when necessary ensure good communication throughout the incident resolution lifecycle
• Intervene remote and onsite
• Keep our knowledge database up-to-date
• Improve process efficiency

At the level of Platform Solution Support, your job is to:
• Analyze and manage global platform rollouts
• Develop in-depth platform knowledge
• Develop and maintain local configurations
• Run tests and write documentation
• Support users with platform questions
• Manage and improve the change process
• Build a strong international network



We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.